What is a Data Center Support

Data Center Support Services helps you achieve high IT availability through predictive and preventive maintenance virtualized and cloud infrastructure. Data center support services can also include installing and configuring technical equipment. Whether you want to optimize your existing infrastructure or fully outsource the management of your IT systems, our data center services are designed to complement your in-house expertise. A data center support provider works with you to define your own storage strategy, allowing you to select the systems and components that best suit the operational demands of your business.


PRO IT provides all your requirements in relation to colocation of servers in secure and convenient locations.
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Smart Hands

Smart Hands is dispatched by our Network Operations Centre, our field technicians work around the clock worldwide to resolve network problems when and where they occur.
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Remote Hands

Our Remote Hands service offers you 24×7 support to help keep your network infrastructure up and running.
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Dedicated Servers

Dedicated Servers, as the name suggests, are not shared but standalone, dedicated servers for your business and only your business.
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Relocation and Fitout

PRO IT provides relocation and fitout solutions which are designed and built new computer rooms and data centre suites, fitted out existing ‘shell & core’ facilities and expanded or refurbished live facilities.
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Frequently Asked Questions

The server is managed by a professional administrator who solves all problems for you. We monitor servers 24 hours a day and proactively respond even to unexpected situations. The service also always includes managed backup of server data to our backup servers.

We monitor managed servers automatically, the customer is informed by our support in the event of service failure. And it does not end with monitoring; we respond to problems 24×7 and address them proactively. For other servers it is an additional service which we set up at the customer’s request.

For counted data plans, the volume of transferred data is measured trough the PRO IT export from our backbone routers. Transfers between servers within our network are not included in the volume of transferred data.

The only time this is really an issue is if your website uses a database. This is because your web server and database server should always be in the same data center. Occasionally, the web server and database server could be placed in different data centers. This could lead to slowness on your site since it takes a little longer for the information to be retrieved from the other data center.

PRO IT’s network infrastructure is protected by managed firewalls, intrusion detection systems (IDS), and real-time monitoring tools, to enable us to deflect, detect, and repel cyber attacks. For more details about our network security measures, please consult a PRO IT cloud and hosting advisor.

Who We Are

PRO IT is a professional IT Services and Consulting company founded in Australia in March 1999. Our team of engineers, project managers and management staff have in excess of 30 years’ individual experience and contribute a broad, specialised wealth of knowledge in Information Technology. Our team are skilled, engaged, and motivated individuals with a strong focus on positive client outcomes.

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Our business focus originated in providing I.T and support services to the financial markets for stocks and foreign exchange trading platforms throughout Australia and New Zealand. We later identified that there was a growing demand in the horizontal and vertical markets to provide these services to both small and medium enterprises both locally and globally.

Our service coverage has expanded and we encompass the geographic territories of Australia, New Zealand and ASEAN including Singapore, Malaysia Hong Kong and Japan. Our client base includes International & Australian Financial Institutions, Stock Exchanges, Telecommunication and Data Centre Providers, Global Software, SAAS and Cloud Services Companies, SDN and WDN fibre network appliance providers and Government, Non-for-Profit organisations and Small/Medium sized businesses.

Our range of services are always growing with market demand. We provide Managed I.T, On site and Remote I.T Support, Cloud Services, Procurement and Supply of I.T related products, Data Centre Remote hands support, Rack and Stack and Cabling solutions. We have developed a purpose built Global 24/7 helpdesk with NOC (Network Operations and Monitoring Services) to cater for our customers’ various needs, which include call catch and despatch, network and alert monitoring, 1st and 2nd level remote technical I.T support.

Our approach to the market is via relationships, recommendations and referrals. Our growth has been established with this approach and working alongside like-minded partners and suppliers. We are proud to have a proven solid and proactive reputation in the industry and aim to provide excellence in service delivery at all times. We have a clear understanding of our capabilities but also provision for learning expansions to meet each specific change in technology

Our Mission is to be the IT service and Solutions Provider of choice.

Our vision is to deliver that service in a proactive and sustainable manner.


Projects Delivered
Industry Awards

Why We Are Different



With private hosted cloud you get the highest level of security and privacy. Private hosted cloud storage and collaboration solutions are characterized by the uncompromising security and privacy, because data is stored completely within the enterprise enclave.



Private hosted cloud is a single-tenant environment where the hardware, storage and network are dedicated to a single client or company.



Private hosted cloud cost and energy efficiency. Efficient use of computing resources, without compromising to the ability to respond quickly to computing needs on-demand.

Quality Assurance

PRO IT Pty Ltd is qualified and certified in Quality ISO 9001 management system.

PRO IT is committed to total quality management; a customer focus, a continually improving process approach implemented throughout our organisation, critical processes and their interactions are understood and documented, and with our strong management commitment to all these facets of the ISO 9001 QMS.

Our quality management system facets are verified by an independent third party SAI GLOBAL, who understands ISO 9001 QMS as well as the industry in which PRO IT operates in.

Our Team

PRO IT Pty Ltd has a rich history supporting customers across diverse industry sectors and geographical locations not only within Australia but also New Zealand and the Asia Pacific region.

90% of our new customers come from current customer referral.  We are extremely proud of this achievement and it has been the cornerstone of our ongoing growth and success since 1999.

Our team of highly qualified engineers possess up to 30 years industry experience individually across all verticals and can easily support your unique IT, outsourcing and procurement needs in a professional and timely manner.

PRO IT Pty Ltd aim to provide a seamless and transparent service across all areas of our business to make customer interactions simple.

Consult with Us

There is no greater wealth than wisdom, no greater poverty than ignorance; no greater heritage than culture and no greater support than consultation.


+61 2 8724 3333


+61 2 8724 3311

Australian Support Offices

Sydney | Melbourne | Brisbane | Perth | Canberra | Adelaide

Sydney Office

Suite 604, Level 6
83 York Street
Sydney, NSW 2000, Australia

Operations Centre

Unit 9
12-18 Fairfield Street
Fairfield East, NSW 2165, Australia

Melbourne Office

Unit 4
167 Hyde Street
Yarraville, VIC 3013, Australia
Tel: 1300 727 553

Support throughout Asia-Pacific

New Zealand | Singapore | Hong Kong | Malaysia| Japan

Malaysia Office

11-05 Menara MSC cyberport no.5, Jalan Bukit Meldrum, Tanjung Puteri, 80300 Johor Bahru, Johor, Malaysia
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